Cultivating strong customer relationships is one key to success for your staffing agency. Established customers provide repeat business and referrals. This increases your revenue and helps your agency grow.
Use these tips to build lasting relationships with your staffing customers.
Personalize Your Interactions
Add a personal touch when communicating with your staffing customers. For instance, when meeting with a referral, talk about the person you have in common. Also, include stories of customer success related to the staffing advice you provide. Plus, ask meaningful questions to uncover your customer’s future business plans. Positioning yourself as both a person and an advisor helps deepen your relationships.
Set Realistic Expectations
Make sure your staffing customers have a clear understanding of your ability to place workers. For instance, if your customer needs a professional with hard-to-find skills, and you recently placed this candidate in another assignment, let your customer know how long you will need to recruit someone new. They should appreciate your honesty and willingness to find what they need. If you end up needing additional time, let your customer know as soon as possible. This increases your accountability and credibility.
Provide Strategic Advice
Give your customers well-thought-out advice that adds value to their company. Actionable steps that resolve pain points help your customers reach their goals. Placing candidates who perform at high levels and meet or exceed expectations also helps develop mutually beneficial customer relationships.
Your staffing customers rely on you for high-quality results from every placement. They expect qualified workers ready to start producing when needed. Delivering results and following up on every job order shows you prioritize customer satisfaction. Being the go-to staffing person builds the trust needed for lasting relationships.
Stay in regular contact with your staffing customers. For instance, use your customer relationship management (CRM) software to keep track of their family members, birthdays, work details, interests, and other relevant topics. Use this information to mail birthday and holiday cards, email articles that may be of interest, and celebrate job changes and promotions.
Focus on Your Customers
The more you prioritize building relationships with your customers, the greater your staffing firm’s success will be. You can accomplish this by personalizing your interactions, setting realistic expectations, and providing strategic advice for your customers. Remaining consistent and maintaining open communication is beneficial as well.
For more advice on nurturing your customer relationships, talk with Madison Resources. Find out how our knowledge, expertise, and resources can benefit your staffing firm today.