In Their Own Words
Our client satisfaction rating
We had a once in a lifetime opportunity to assume a substantial number of businesses, but it had to happen within a ten-day period. Not only were we not prepared to manage the backroom there was no banking relationship that could turn this around and certainly not in the time frame we needed. After reviewing the opportunity with the senior team, within forty-eight hours Madison said yes, organized what needed to occur, we were able to commit on time. We secured the business and within ninety days we were operating at a $40MM in billings in twelve offices.
We previously were in the administrative field exclusively and wanted to diversify into the IT space. We contacted Madison to talk through our needs: financing, structuring a deal with a new subject matter expert and needed to learn about the intricacies of the IT space. The Madison team came up with a plan to structure the financing for the new business, made substantial recommendations for structuring the deal with my new partner, spent hours on the phone with my tax and legal advisors and taught me many of the necessary techniques including special practice areas, independent contractor agreements, H1B visa issues, just to name a few. The help and speed of response saved me weeks of planning.
After an excellent several year relationship with Madison we made the mistake of thinking that the only thing that mattered was price and chose to be tempted to jump to another company for a small reduction in the fee. What a mistake. The reporting was awful, the transition was very poorly organized and the support non-existent. Within five months we could not take it anymore and Madison worked with us to exit the arrangement. We have been back with Madison for several years now and I cannot imagine being anywhere else.
My staff was becoming overwhelmed keeping up with the state and local tax climate as we expanded into new markets. Not only did Madison help us grow and expand by providing the funding we needed, but their team of professionals took the payroll tax compliance off of our desks and into the hands of their tax experts. On top of that, the headache of ACA tracking and mandatory sick pay accruals are taken care of too. Now we can focus on what we’re good at – staffing!
We have been a partner of Madison since 2008. In the past 9 years, we have grown over 20% annually and this was made possible due to the tremendous support and financing provided by Madison. As we continue to grow, one hurdle we absolutely do not have to worry about is the financing, payroll, and collections issues that most hinder the growth of most staffing companies.
On several occasions, both during good times and tough times, Madison has come up with creative solutions and has been a great pillar of support for us. One of the attributes of Madison that we particularly appreciate is the dedicated team that works with us and also the easy access to all levels of their management.
We wholeheartedly recommend Madison to any staffing firm that is seeking a financing/payroll partner.
We have been a long-term client and couldn’t be happier. The entire team is great to deal with. Madison has fully supported our expansion and growth. This is more like a partner. Great relationship all around.
A young family man, a growing staffing business and limited time on the calendar; dividing my time between billing satisfied customers, running payroll for our Employees and prospecting for new clients. This is where I was when I called Madison Resources. From then, all running payroll, billings customers were handled by the team at Madison. As time went on, as I came to work more closely with Madison, other benefits to my staffing company came. Madison took total ownership of client payments. They gave me advice on successful prospecting techniques in Staffing. Madison even analyzed potential clients upfront to advise which business relationships would be best for my company to form.
Their team knows staffing from every angle, A to Z. With Madison, I have had a group of mentors that have advised me on many things. I called and they were always ready to help me. The elusive, “Work on your business, not in it.” became my reality. They demonstrated a consistent, effective, high-level of work on every single thing they touched. Their good counsel, their team experienced in helping staffing and recruitment firms, is beyond valuation.
I just want to mention that our relationship with Madison as a whole has been one of the best working relationships I’ve ever had.
Madison has taken the time to learn and understand our business model, which has been invaluable to our entire team. We primarily focus on light industrial in the greater metropolitan NY area and as a result, everything is last minute. Credit staff always and consistently come through for us. Very responsive and helpful! That we can pick up the phone, make a request and get a near-instant response is invaluable. Every person we’ve worked with in the Credit department has been consistently helpful, responsive and very aware of the timeliness of our requests. Just a great overall experience. Invoices go out in a timely manner. Data is correct. Billing also verifies accuracy – so it’s good to have that gatekeeper in place as well. Collections is one of the very best services offered by Madison. Somehow my clients respond faster when the contact is initiated by someone other than my own staff. Collections is very tuned in to not just us but our clients as well. I actually and regularly receive compliments about Collections when they interact with our clients. Please also note their tax and accounting departments have provided unending support and guidance – which, again, has been invaluable.
Everything has gone very well, and our client implementation administrator has been outstanding as our implementation contact.
You guys are the best. I have always enjoyed working together.
I like all the people I work with from implementation to weekly processing with my specialists and all those prior to them. Everyone has always been very responsive and done a good job, so performance and people are the number one reason. The fact that you all process internal staff payroll as well as the contractor staff was one big reason I joined up in the first place, that is a true value to me that the other options didn’t provide. My sales executive calling on me for 8 years with my prior company and I finally joined with my new organization, his persistence is something I admired, though the pricing for Madison was higher than the other options I chose because of the tenure of the company, sales executive, the team I was introduced to, and the option to process internal staff payroll. A solution for collective Group health benefits would be great in the future if that can ever come about – Thank you!
The staff has been very resourceful and sending us up to date information in regard to the coronavirus 19.
Great company and employees! Love you all!
Madison has helped our company in many ways and in many aspects. The admin at Madison has always been helpful with any of our needs. As a small company with many questions regarding finance, Madison has been everything we have asked for and needed. Building relationships is what they do. From Sales to Support, they have done a great job to keep us long term. Thank you for all your help and support.