Profitability Series: Staffing Metrics You Need To Dig Into in 2019

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This May with the coming spring we are offering a profitability series that will help you grow your business while staying on track. Our first article is about the metrics you need to know. You’re probably familiar with business guru Peter Drucker’s mantra: You can’t manage what you can’t measure. In other words, you can’t…

How to Keep Your People Feeling in the Land of Bots

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Anyone who has kept up with trends or technology realizes that we are using “bots” in our daily lives more and more. A bot (short for “robot”) is an automated program that runs over the Internet. Some bots run automatically, while others only execute commands when they receive specific input. Bots in general are part…