Why Your Customer Service Became More Important Than Ever

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Customer service is the support and advice you provide employers and job seekers to meet their needs before, during, and after they work with your staffing agency. For instance, a customer calls with a question about an invoice, and a member of your accounting team researches and resolves the issue while talking with the customer.…

Three Reasons Why Customer Service Directly Affects Your Bottom Line

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As a growing, or established staffing firm, you surely know that customer service may be one of your most important metrics. It can put you into a position to compete with competitors who have perhaps deeper pockets but may take their eye off the ball. Probably most compellingly, it’s important to realize that customer service…