After an excellent several year relationship with Madison we made the mistake of thinking that the only thing that mattered was price and chose to be tempted to jump to another company for a small reduction in the fee. What a mistake. The reporting was awful, the transition was very poorly organized and the support non-existent. Within five months we could not take it anymore and Madison worked with us to exit the arrangement. We have been back with Madison for several years now and I cannot imagine being anywhere else.